Cookie Policy

PCHUB Cookie Policy

Last updated: 13 August 2026

This Cookie Policy explains how PCHUB uses cookies and similar storage/access technologies on:

pchublondon.co.uk

It should be read together with our Privacy Policy.

1. What are cookies?

Cookies are small pieces of information that a website may store on or access from your device.

This policy also covers similar technologies where appropriate, including:

local storage;
session storage;
scripts;
pixels;
tags; and
other browser or device-storage technologies.

Current ICO guidance applies PECR rules to a range of storage and access technologies, not only traditional browser cookies.

2. How PCHUB uses cookies

We may use cookies and similar technologies to:

make the website function;
maintain secure sessions;
remember cookie preferences;
provide customer accounts;
maintain WooCommerce shopping carts;
support checkout;
protect forms from abuse;
process payments;
understand website performance;
measure visitor activity;
provide maps or embedded services; and
support other functionality selected by the visitor.

We divide these technologies into categories according to their purpose.

3. Strictly Necessary Cookies

These cookies or technologies are necessary for services you request or for essential website functionality.

They may be used for:

WordPress security;
administrator/customer login;
account authentication;
session management;
shopping-cart contents;
WooCommerce checkout;
payment security;
fraud prevention;
cookie-consent preferences;
form security; and
protection against malicious activity.

These technologies do not require the same opt-in consent as non-essential advertising or analytics technologies where the relevant PECR exemption applies.

Examples may include WordPress authentication/session cookies, WooCommerce session/cart cookies, consent-preference cookies and payment-security technologies.

The exact cookie names can vary depending on the website configuration.

4. Functional Cookies

Functional technologies may provide additional features that are not strictly required for the website to operate.

They may be used to:

remember optional preferences;
remember interface settings;
provide enhanced embedded functionality; or
remember non-essential user choices.

Where consent is legally required, these technologies are not activated until you choose to allow them.

5. Analytics Cookies

Where enabled, we may use analytics services such as Google Analytics to understand how visitors use the PCHUB website.

Analytics information may include:

pages visited;
time spent on pages;
referring website;
approximate geographic area;
browser/device information;
interactions with the website; and
technical identifiers.

Analytics technologies are treated as non-essential and should only be activated after the required consent has been obtained.

Rejecting analytics cookies does not prevent you from using the core PCHUB website, repair-booking services or shop.

ICO guidance states that users need a genuine choice over non-essential cookies and that consent requires a clear positive action.

6. Google Analytics and Rank Math

PCHUB uses Rank Math SEO to manage search-engine optimisation.

Rank Math may be connected administratively to services such as:

Google Analytics; and
Google Search Console.

Google Search Console is primarily an administrative search-performance service and does not require visitors to be logged into Google to use the PCHUB website.

If Google Analytics is enabled, analytics cookies or related technologies are not intended to load before the visitor has provided the required consent.

7. Google Maps

The Contact page may allow you to display an embedded Google Map.

PCHUB’s Contact page is designed so that the map does not automatically load when you first visit the page.

Instead, you can choose:

Load Google Map

If you click this option, your browser will connect to Google and Google may receive information including:

your IP address;
browser/device information;
requested page;
date/time; and
interaction with the map.

Google may then use its own cookies or similar technologies subject to Google’s policies and your browser/Google settings.

If you do not load the map, you can still use the other contact information provided by PCHUB.

8. WooCommerce Cookies

Where our online shop uses WooCommerce, cookies may be required to provide ecommerce functionality.

WooCommerce-related cookies may be used to:

remember items placed in your cart;
maintain a customer session;
determine whether the cart contains items;
process checkout; and
maintain customer-account sessions.

Some WooCommerce cookies are essential to provide the shopping service requested by the visitor.

WooCommerce also provides privacy and retention controls to website administrators.

9. Payment-provider technologies

When you choose to make a payment, third-party payment providers such as Stripe, PayPal or another configured gateway may use cookies or similar technologies.

These can be necessary to:

process payments;
authenticate transactions;
detect fraud;
protect payment systems;
maintain transaction security; and
comply with payment-security requirements.

Payment-provider cookies are controlled partly by the relevant payment provider.

Some payment-security technologies may be strictly necessary for the payment service you request.

Other non-essential technologies remain subject to applicable consent requirements.

10. WhatsApp and external communication links

Our website may include a WhatsApp button or link.

Simply viewing the PCHUB website does not necessarily mean that WhatsApp is loaded as an embedded application.

If you choose to open WhatsApp, you will leave or interact beyond the PCHUB website and Meta/WhatsApp may process information according to its own privacy and cookie practices.

11. Embedded content

From time to time PCHUB pages may contain third-party content such as:

maps;
videos;
social-media content;
payment interfaces;
review widgets; or
other embedded services.

Where an embedded service uses non-essential cookies or storage technologies, PCHUB aims to prevent that service from loading until the required consent has been obtained or the visitor has deliberately chosen to load the content.

12. Marketing and advertising cookies

PCHUB does not need advertising or behavioural-marketing cookies for the basic operation of the repair, ecommerce or customer-service website.

If marketing, remarketing or advertising technologies are introduced, they will be treated as non-essential and will not be activated before the legally required consent has been obtained.

We will update this Cookie Policy and our cookie-preference system when relevant services change.

13. CookieAdmin consent management

PCHUB uses a cookie-consent management system to provide controls over optional cookies and similar technologies.

When the banner is displayed, you may be offered choices such as:

Accept All

Reject All

Customize

or equivalent controls.

Your consent choice may itself be stored in a necessary cookie or browser-storage item so that the website remembers your preference.

Non-essential cookies must not rely on inactivity, scrolling or simply continuing to browse as consent; UK consent requires a clear positive action.

14. Current cookie list

The precise technologies used by PCHUB can change when:

WordPress is updated;
WooCommerce is updated;
plugins are installed or removed;
payment providers change;
Google services change;
analytics configuration changes;
security systems change; or
other website functionality is introduced.

For this reason, the Cookie Settings / Privacy Preferences panel displayed on the live website should be treated as the current operational cookie inventory.

Where available, that panel should identify:

cookie or technology name;
provider/domain;
purpose;
category; and
expiry/duration.

PCHUB periodically reviews and rescans the website to keep this information current.

15. Typical cookie categories and durations

Different technologies have different lifetimes.

Session technologies

These normally expire when the browser session ends or shortly afterwards.

They may include ecommerce, authentication or security-session information.

Persistent necessary cookies

These may remain for a period after the browser closes, for example to remember consent or account/security preferences.

Analytics cookies

Where consented to, these may persist for the retention period configured by the relevant analytics provider.

Payment/security cookies

Retention is determined partly by the relevant payment or fraud-prevention provider.

Because plugin and provider configurations can change, the live Cookie Settings panel provides the most current cookie-specific duration information.

16. Accepting or rejecting cookies

You are not required to accept non-essential cookies in order to browse the core PCHUB website.

When the cookie banner appears, you can choose to:

accept optional technologies;
reject optional technologies; or
select individual categories.

Rejecting optional technologies may mean that some enhanced functionality, analytics or third-party embedded content is unavailable.

Core functions such as viewing repair information should remain available.

Some ecommerce, security, login and payment functions necessarily rely on essential session or security technologies.

17. Changing or withdrawing consent

You can change your cookie choices after making an initial decision.

Use the website’s:

Cookie Settings

Privacy Preferences

or equivalent consent-management control.

Where processing is based on consent, withdrawing consent should be as easy as giving it. ICO guidance emphasises that users should be able to enable or disable non-essential technologies easily.

Changing your preferences does not necessarily delete cookies that have already been stored by a third party. You can also remove cookies through your browser settings.

18. Browser controls

Most web browsers allow you to:

view cookies;
delete cookies;
block cookies;
block third-party cookies;
clear site storage; and
control privacy settings.

Blocking all cookies can interfere with functions including:

customer login;
shopping carts;
checkout;
payment processing;
account sessions; and
consent preference storage.

19. Do Not Track and browser privacy features

Some browsers provide privacy signals or tracking-prevention features.

The availability and interpretation of these controls varies by browser and provider.

PCHUB continues to rely primarily on its own consent-management system for managing website cookie preferences where consent is required.

20. Changes to this Cookie Policy

We may update this Cookie Policy when:

website functionality changes;
plugins or services change;
a new payment or analytics provider is introduced;
cookie behaviour changes; or
legal/regulatory requirements change.

The latest version will be published on the PCHUB website with an updated revision date.

21. Contact us about cookies or privacy

If you have questions about PCHUB’s use of cookies or personal information, contact:

PCHUB
236 Archway Road
Highgate
London
N6 5AX
United Kingdom

Email: support@pchublondon.co.uk
Telephone: 020 8348 1377